Privacy Policy

This Privacy Policy describes how terraveil.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

The Site is operated by:

Beijing Hulian Shangtong Technology Co., Ltd.
Registered in Beijing, China

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that can identify an individual.

Device Information

Examples of Personal Information collected:

• Web browser version
• IP address
• Time zone
• Cookie information
• Pages or products viewed
• Search terms
• Interaction data

Purpose of collection:

• To load the Site properly
• To improve performance and user experience
• To analyze website usage

Source of collection:
Collected automatically through cookies, log files, web beacons, tags, or pixels.

Disclosure:
Shared with service providers such as Shopify to operate our store.

Order Information

Examples of Personal Information collected:

• Name
• Billing address
• Shipping address
• Payment information (processed securely via payment providers; we do not store full credit card numbers)
• Email address
• Phone number

Purpose of collection:

• To fulfill orders
• Process payments
• Arrange shipping
• Provide invoices and confirmations
• Communicate regarding orders
• Prevent fraud and security risks

Source of collection:
Collected directly from you.

Disclosure:
Shared with Shopify and payment processors solely for order fulfillment.

Customer Support Information

Information you provide when contacting us (such as name, email, order number, and message content) is used solely to respond to your inquiry.

MINORS

The Site is not intended for individuals under the age of 16.

We do not knowingly collect Personal Information from children. If you believe a minor has provided us with Personal Information, please contact us at:

info@terraveil.com

We will promptly delete such information.

SHARING PERSONAL INFORMATION

We share Personal Information with service providers strictly as necessary to operate our business, including:

• Shopify (store platform provider)
• Payment processors
• Shipping carriers
• Fraud prevention services

We may also disclose information if required by law or to protect our legal rights.

BEHAVIOURAL ADVERTISING

We may use Personal Information to provide relevant marketing or advertisements.

For example:

• We use Google Analytics to understand customer behavior.
• Advertising platforms may use cookies or tracking technologies.

You may opt out via:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Bing: https://advertise.bingads.microsoft.com

You may also visit: http://optout.aboutads.info/

USING PERSONAL INFORMATION

We use your Personal Information to:

• Provide products and services
• Process payments
• Ship orders
• Communicate with you
• Improve our website
• Comply with legal obligations

LAWFUL BASIS (GDPR)

If you are located in the EEA, we process Personal Information under:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

DATA RETENTION

We retain order information for recordkeeping and legal compliance purposes unless you request deletion.

AUTOMATED DECISION-MAKING

We may use automated systems for fraud detection and transaction security.

Our service providers may temporarily restrict IP addresses or payment methods associated with suspicious activity. These systems are designed to protect customers and prevent fraud.

INTERNATIONAL DATA TRANSFERS

As a company registered in China, your information may be processed in China and in other countries where our service providers operate.

We implement reasonable safeguards to protect Personal Information during international transfers.

CCPA (California Residents)

If you are a California resident, you have the right to:

• Know what Personal Information we collect
• Request deletion
• Request correction

To exercise your rights, contact:

info@terraveil.com

COOKIES

We use cookies to:

• Operate our store
• Remember user preferences
• Improve website functionality
• Analyze traffic

You may control cookies via your browser settings. Disabling cookies may affect website functionality.

DO NOT TRACK

We do not currently alter data collection practices in response to “Do Not Track” signals.

CHANGES

We may update this Privacy Policy periodically for legal or operational reasons.

CONTACT

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Beijing Hulian Shangtong Technology Co., Ltd.
Email: info@terraveil.com